Shipping policy
Shipping Policy
Chron Craft ("we", "us", or "our") operates the Chron Craft website ("Website"). By placing an order through this Website, you agree to the following terms. These terms are provided to ensure both parties are informed and aligned, protecting both sides and setting clear expectations regarding our service.
1. Shipping Costs
We offer FREE shipping worldwide.
2. Delivery Terms
2.1 Processing, Shipping, and Delivery Times
We ship from multiple locations worldwide to ensure your order arrives as quickly as possible.
Processing may take up to 3 business days, unless priority processing is selected. Please note that logistical delays or customs procedures may affect delivery times.
Estimated Shipping Times by Region
-
United Kingdom (Express Shipping):
8–15 business days
Total delivery time, including processing: up to 15 business days -
United Kingdom (Standard Shipping):
15–20 business days
Total delivery time: up to 25 business days -
United States (Standard Shipping):
10–18 business days
Total delivery time: up to 25 business days -
Canada (Standard Shipping):
8–15 business days
Total delivery time: up to 17 business days -
Spain (Standard Shipping):
8–15 business days
Total delivery time: up to 22 business days -
France (Standard Shipping):
8–15 business days, typically around 8 business days
Total delivery time: up to 19 business days -
Italy (Standard Shipping):
8–15 business days
Total delivery time: up to 19 business days -
Germany (Standard Shipping):
8–15 business days, typically around 7 business days
Total delivery time: up to 19 business days -
Belgium (Standard Shipping):
8–15 business days
Total delivery time: up to 19 business days -
Portugal (Standard Shipping):
10–18 business days
Total delivery time: up to 25 business days -
Australia (Standard Shipping):
8–15 business days
Total delivery time: up to 17 business days -
International Shipping (Standard):
10–25 business days, depending on the destination
Total delivery time, including processing: up to 28 business days
2.2 Dispatch Time
Orders are typically dispatched within 1–3 business days after payment confirmation.
Our warehouses operate Monday through Friday during standard business hours, excluding national holidays. In such cases, we take all reasonable steps to minimize delays.
2.3 Changes to the Delivery Address
We can modify the delivery address at any time before the order has been shipped.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
2.4 Shipping to P.O. Boxes
We ship to P.O. Box addresses using postal services only. Courier services are not available for these locations.
2.5 Out-of-Stock Items
If an item is out of stock, we will cancel and refund that item while shipping the remaining products in your order.
2.6 Delivery Delays
If your delivery exceeds the estimated timeframe, please contact us so that we can investigate the issue.
3. Tracking Notifications
Once your order has been shipped, you will receive a tracking link that allows you to monitor its progress based on the carrier’s updates.
Please note that tracking information may take a few business days to update after shipment.
4. Damaged Packages in Transit
If your package arrives damaged, please refuse the delivery whenever possible and contact our customer support team immediately.
If the package was delivered in your absence, please contact us for further instructions.
5. Taxes and Duties
5.1 Sales Tax
Sales tax is already included in the price displayed on the Website.
5.2 Import Duties and Taxes
Import duties and taxes are prepaid, so you will not be required to pay additional charges upon delivery.
6. Cancellations
If you change your mind before receiving your order, cancellations are accepted at any time before the order has been shipped.
If the order has already been shipped, please refer to our Refund Policy.
7. Insurance
All packages are insured against loss and damage up to the value declared by the carrier.
7.1 Damaged Packages
We will process a replacement or refund once the carrier has completed its investigation.
7.2 Lost Packages
We will process a replacement or refund once the carrier confirms that the package has been lost.
8. Customer Support
If you have any questions or concerns regarding your order or this Shipping Policy, please contact us at: